Error with Time/Date Settings

Affected Release 3.X
Document Status Error
Environment ScaleArc 3.X All Platforms
Categories Time/Date Settings







KB 2252 - Failed to update date time

KB 2253 - Failed to update NTP server

KB 2254 - Failed to update time zone

KB 2255 - Unable to get time zone details

KB 2256 - Timezone specified <name> is not a valid timezone



KB 2253 -  Failed to update NTP server
This issue occurs when one of these settings is not properly configured:

1) Name resolution / DNS - cannot resolve the NTP server name, check your DNS settings from Settings -> Network setting page.

2) Wrong NTP server name or IP address - Make sure you enter the correct NTP server data.

3) Outbound network connectivity isn't working - check external firewall settings for port UDP/123. If ScaleArc instance is in the cloud (AWS, Azure, Google) - check your security groups settings for correct inbound/outbound rules.


If the problem persists please contact ScaleArc customer support at


For other errors codes 2252, 2254, 2255, and 2256 please contact ScaleArc customer support at


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at


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