Error with Time/Date Settings

ISSUE

KB 2252 - Failed to update date time

KB 2253 - Failed to update NTP server

KB 2254 - Failed to update time zone

KB 2255 - Unable to get time zone details

KB 2256 - Timezone specified <name> is not a valid timezone

SOLUTION

1) Name resolution / DNS - cannot resolve the NTP server name, check your DNS settings from Settings -> Network setting page.

2) Wrong NTP server name or IP address - Make sure you enter the correct NTP server data.

3) Outbound network connectivity isn't working - check external firewall settings for port UDP/123. If ScaleArc instance is in the cloud (AWS, Azure, Google) - check your security groups settings for correct inbound/outbound rules.

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com. 

For other errors codes 2252, 2254, 2255, and 2256 please contact ScaleArc customer support at scalearc-support@devgraph.com. 

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.