How can we help?
ScaleArc Customer Support
Installation & Upgrade
- Deploying ScaleArc in a GCCH Azure environment
- Latest stable version for ScaleArc
- Unable to delete or re-add users after upgrading to SQL Server 2019
- Why are OVA images for the latest release missing from the Release Portal?
- ScaleArc 'admin' user missing after version 2021.1 ISO install
- Migrating ScaleArc Node From RedHat/CentOS EL6 to EL7
Databases
- Error: Authentication to the db server failed,Advice:Please check auth parameters ...
- Best Practices: Windows Authentication Security and ScaleArc
- Creating Clusters in ScaleArc for MSSQL 3.1
- ERROR 2556 - Please unjoin the domain before changing the hostname
- Failover Support for SQL Server Mirroring
- How to Set User Replication Privileges
ScaleArc System Messages
- Resolving 'Closing connection due to unexpected external event' errors
- Error: 520, Message: NOTE : Double handover
- KB 2472 - NTP Server Configuration
- Error ID 5010: System cron is missing job(s)
- Error ID 5001-5002 - License Expiration Warnings
- Configuring the Source Email Address for your ScaleArc Alerts
Functionality, Internals, and Docs
- Why do I receive the error "Error ID 2323: For HA to work username and password should be same on both the machines." when the passwords ARE the same?
- TDS Connections and supported versions
- Invalid group cache configuration
- How to configure High Availability (HA) on RackSpace in ScaleArc
- Error with Set Replay Rule
- Error with Query Sharding Rule
General Announcements
- ScaleArc - Release Notes & Known Issues
- ScaleArc Standard 2018.2 - General Availability
- ScaleArc Standard 2018.3 - General Availability
- ScaleArc Standard 2018.4 - General Availability
- ScaleArc Standard 2019.1 - General Availability
- ScaleArc Support Discontinuance for EOL versions
Live Monitor
- Average Response Time per Server graph spiking with a small number of queries
- Capturing ScaleArc logs using idblog_collector.sh script
- Executing automated Health Check
- Cluster Monitor Alerting Cluster is not processing new queries
- How to Obtain List of Client IP Addresses Connecting to a ScaleArc Cluster
Cluster Configuration
- Duplicate Write Ignore Rules when importing existing cache rules
- Write Ignore Rules
- Best Practices for Timeouts Configuration
- Unstable Primary DB Health in an AlwaysOn Cluster
- Error: Unable to Fetch Database in MSSQL Always-On Cluster
- ScaleArc attempting connections to SQL Server over random port numbers
HA
- HA Settings showing "ha service is stopped" on both ScaleArc nodes in a HA pair
- Tracking the number of connections between the primary and secondary node in a HA deployment
- High Memory Consumption Leading to Clusters Failing
- ERROR: 5653 Error occured while configuring HA pair
- AlwaysOn Cluster Server Status Flipping Between Red & Green
- Split-Brain Resolution Process
Connection Management
- What causes the "ScaleArc failed to replicate config information" error?
- Timeout Failures Connecting to ScaleArc through SQL Client/SSMS
- What causes periodic errors on requests going through ScaleArc vs going directly to the database?
- Connection Pool Maintenance Warning due to Max Idle Server Timeout
- Does ScaleArc queue connections when database servers are unavailable?
- Health Monitor Alert: Unable to put the connection in the used pool