User gets the following error message while trying to initiate failover.

User gets the above error message if the failover service has stopped. Click on Settings from the cluster landing page, click on System Settings, select the Services tab, select the Failover service from the services list, and click on Restart Selected Services. Once the failover service has restarted try initiating failover once more.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.