KB 2562 - Please enter the FQDN. IP address is not accepted

Affected Release 3.x
Document Status INFO
Environment ScaleArc 3.x SQL Server
Categories ScaleArc Settings



User gets the below error message while trying to add DB server with IP address on Kerberos authentication enabled cluster.  

Error ID 2562: Failed to update Kerberos authentication for cluster. Database server added in cluster should be FQDN.



On an Kerberos authentication enabled cluster, add the DB server FQDN and not IP address. Try the operation once more, if the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com, 


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


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401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 



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