KB 2504 - Failed to update Prepare-Exec Handling status. Please turn OFF the Auto Failover, Read/Write split and Caching first

Affected Release 3.0
Document Status INFO
Environment ScaleArc 3.0 All Platforms
Categories Cluster Settings



User gets the following error message while trying to configure the prep-exec handling status setting in ScaleArc.

Error ID 2504: Failed to update Prepare-Exec handling status. Please turn OFF Auto Failover, Read/Write split and Caching first.



In order to update prepare-exec handling status, auto failover, read/write split, and query caching must be turned OFF. Navigate to the cluster settings page to turn these settings OFF before updating the prepare-exec handling status. 


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


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