KB 2481- Verbose log is already present, please download and delete the tar file.

User gets the following error message while trying to change the debug mode setting.

This message is observed when a user is trying to turn ON the debug mode when a verbose log file exists. Please download and delete the tar file first and try the operation again. 

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.