KB 2447 - Session timeout

Release Classification Level DB Platform Categories
Affected Release Message Screen_Shot_2016-01-19_at_1.19.53_PM.png ALL UI



The User gets one of the following error messages while trying to update routing setting.

Error ID 2447: Your session has timed out.  Please login again.



By default the ScaleArc UI session times out after 10 mins of inactivity. When the session is expired, the user will need to log in again in the management console. The session timeout can be changed from the System Settings UI. 

To increase the session timeout interval, click on Settings -> System Settings -> System Config tab -> System Timeout Interval and click on Apply.

The session timeout value is a global configuration that applies to all ScaleArc UI users.


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 





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