KB 2237 - Software Upgrade Error

User is trying to upgrade ScaleArc and gets the following error message:

This error message implies that the upgrade was unsuccessful. Try the following:

1. Check the RPM version by accessing the installer.log files. If a RPM version precheck fails because a higher version of a specific RPM exists, then put it in the /opt/idb/bin/ignore_rpm_versions.conf file and apply the build again.

2. Check the CentOS version. CentOS versions 6.4, 6.5 and 6.6 are supported. Please install the supported CentOS version and try the software upgrade once again. 

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.