KB 2311 - Unable to reset events in configuration

Affected Release 3.3
Document Status INFO
Environment ScaleArc 3.3 All Platforms
Categories Cluster Creation

 

ISSUE

User gets the following error while trying to update the surge queue timeout cluster for the following reasons:

For example:

Error ID 2310: Unable to update events in configuration.

 

 

SOLUTION

This issue happens when the ScaleArc configuration database is locked. Go to the Setting>System Settings>System Config then select the Reset Configuration Lock button. If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.

 


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.

 

© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 

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