KB 2309 - Unable to get events list from configuration

User gets the following error while trying to update the surge queue timeout cluster for the following reasons:

For example:

This issue happens when the ScaleArc configuration database is locked. Go to the Setting>System Settings>System Config then select the Reset Configuration Lock button. If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.