KB 2374 - Network Settings Error

Affected Release 3.0
Document Status Error
Environment iDB®3.0 All Platforms
Categories Network Settings

 

ISSUE

User gets the following error message while trying to update network settings.

Error ID 2374: Unable to validate the API key. Error accessing database: database is locked. Configuration file is locked.

 

SOLUTION

This is an internal error and implies that network settings configuration is out of sync with the UI. Please refresh the UI page and try configuring the network settings once again. 

If it's a sqlite database lock issue, it would imply that some other API or service is holding a lock on the configuration database. In that case you can wait for a few seconds for the lock to be released, refresh the page and try the operation again. Alternatively, if the problem persists, you can go to Settings and then System Settings page and click on the 'Reset Configuration Lock' button.

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com

 


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.

 

© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 

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