KB 2371 - iDB Login Error

Affected Release 3.0
Document Status INFO
Environment iDB®3.0 All Platforms
Categories iDB® Login



User gets the following error message while trying to log into iDB appliance:

Error ID 2371: You have exceeded maximum log in attempts, please try again after 10 min.



We limit the number of unsuccessful sign-in attempts that can occur to protect the security of your account. If you receive this message, you will need to wait for 10 minutes, confirm the user name and password and try again. If you need assistance please contact ScaleArc customer support at scalearc-support@devgraph.com and ask for a password reset.


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 



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