ISSUE |
User receives the following error message while creating a cluster.
Error ID 2350: Unable to fetch database server information. Please check username and password. |
SOLUTION |
This error appears when the user is trying to log into ScaleArc appliance with an incorrect user name or password. To fix this:
- verify that caps lock is off
- carefully re-type your credentials
- click the log in button
If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.
We are available 24x7 by phone at +1 972-588-4221. For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.
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© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support 401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com |
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