KB 2128 - Your session has timed out. Please login again.

Release	Classification	Level	DB Platform	Categories
Affected Release	Message		ALL	UI

The user gets the following error message while trying to log into ScaleArc. 

By default the ScaleArc UI session times out after 10 mins of inactivity. When the session is expired, the user will need to log in again in the management console. The session timeout can be changed from the System Settings UI. 

To increase the session timeout interval, click on Settings -> System Settings -> System Config tab -> System Timeout Interval and click on Apply.

The session timeout value is a global configuration that applies to all ScaleArc UI users.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.