KB 2502 - Unable to find Prepare-Exec Handling status in configuration

User gets the following error message while trying to configure the prep-exec handling setting in ScaleArc.

This is an internal error and implies that the ScaleArc sqlite configuration is out of sync with the UI. Please try refreshing the UI page and try the operation again.

If it's a sqlite database lock issue, it would imply that some other API or service is holding a lock on the configuration database. In that case you can wait for a few seconds for the lock to be released, refresh the page and try the operation again. Alternatively, if the problem persists, you can go to Settings and then System Settings page and click on the 'Reset Configuration Lock' button.

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.

If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.