KB 2277 - User Management Error

Affected Release 3.0
Document Status Error
Environment iDB®3.0 All Platforms
Categories User Management



The following error message appears while trying to change permissions for a user.

Error ID 2277: Failed to modify permissions fo the user.




This is an internal error and implies that the user management page is out of sync with the UI. Please refresh the UI page and try modifying user permissions once more. This can also occur if it's a sqlite database lock issue. You can refer to kb2002 for more information on the database lock issue. 

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com.


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


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401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 



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