KB 2126 - Invalid user name or password

Affected Release 3.0
Document Status INFO
Environment ScaleArc 3.0 All Platforms
Categories ScaleArc Login



User gets the following error message while trying to log into ScaleArc appliance. 

Error ID 2126: Invalid user name or password



This error appears when the user is trying to log into ScaleArc appliance with an incorrect user name or password. To fix this: 

  • verify that caps lock is off
  • carefully re-type your credentials
  • click the log in button

 If the problem persists contact ScaleArc support.


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.


© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 




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