KB 2020 - Configuration Setting Error

Affected Release 3.0
Document Status Known Problem
Environment ScaleArc 3.0 All Platforms
Categories Configuration Settings

 

ISSUE

User gets the following error message while performing actions such as adding a cluster, server, cache rules, etc. on the UI or via the API.

Error ID 2020: Failed to write in file lb.sqlite

 

SOLUTION

This is an internal error and implies that the configuration settings are out of sync with the UI. Please refresh the UI page and try performing the actions once again. 

If it's a sqlite database lock issue, it would imply that some other API or service is holding a lock on the configuration database. In that case you can wait for a few seconds for the lock to be released, refresh the page and try the operation again. Alternatively, if the problem persists, you can go to Settings and then System Settings page and click on the 'Reset Configuration Lock' button.

If the problem persists please contact ScaleArc customer support at scalearc-support@devgraph.com

 


If you are experiencing issues with ScaleArc or with any of its features, please contact ScaleArc Support.

We are available 24x7 by phone at +1 972-588-4221.  For general support inquiries, you can also e-mail us at scalearc-support@devgraph.com.

 

© 2021 - DevGraph | An integrated suite of software development tools from DevFactory FZ LLC, an ESW Capital Group Company | Contact Support

401 Congress Avenue, Austin, TX 78701 | Email: scalearc-support@devgraph.com 

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